Feedback from the Frontlines of Travel
"Responding to John M. in "Rants & Raves": Hilton does NOT require you to stay in a hotel to keep your points; they require you to earn HHonors points IN SOME WAY. Review their Ts & Cs #25." [Brian]
"I also had the same problem with Hilton HHonors points.
"I e-mailed Hilton regarding this issue, I was told points would be restored based on the number of stays during the year. In January 2008 my points were fully restored after spending 10 nights at one of the Hilton hotels. Hope this helps." [Teresa J.]
"Mark M. [writing about my lost Hilton points in last week's Crier] reminds us that we need to read the fine print on the web sites of all the points and miles programs. Yes, indeed, the web site does have all that information. But who has the time to research all that and then create a spread sheet of all the different rules and regulations? His other point, that we only need to charge a $2 cup of coffee on an HHonors linked credit card is silly. How many credit cards would we have if we had a different card for each of the hotel points and airline miles programs? What would that do to your credit rating?
"Sorry, I'm still disgusted with HHonors. I collected hundreds of thousands of points, over many years, they are MINE and I should be able to use them. For HHonors to take them away, without notice, is insulting and has resulted in the loss of my business, and significant good will. Why should anyone be loyal to them when they treat their best customers with such disdain?" [John M.]
"Back in the late 1960s, I had occasion to fly regularly between San Francisco and Dallas. American and Delta were in hot competition for the trade. Recall that this was the era before deregulation.
"At the time, Delta served in first-class an appetizer of some sort of vegetable stuffed with something, described by the stewardess' (that's how long ago this was) as a 'Southern speciality.' It was, however, god-awful.
"Which brings me to the $50 & up bag fee today. Nothing has changed where Delta still doesn't get it. Delta started as a crop-duster. Does that suggest something about where they may be headed soon again?" [Ed N.]
"I just returned from a month in Europe, leaving June 30th. I had no problem getting this ticket - I called United 340 days prior to departure and gave the agent latitude re dates - I wanted to remain in Europe for 4 weeks. My ticket confirmation was sent to me promptly.
"Unfortunately, as has been my experience with United, the flight was 3 hours late leaving San Francisco (in-coming flight delay), necessitating a hectic transfer in Frankfurt I realize that this process is about to change and that this type of completely free ticket (80,000 miles total) may be a thing of the past, but this award went smoothly." [Carol M.]
"US Airways is reportedly now charging $2 for in-flight soda, juice, and water for most passengers. I think this is unfair as implemented. I'm ok with a fee for soda, juice, alcohol, caffeine; fine, they are not life requirements. But I do take issue with the water charge.
"With the TSA banning travelers from even packing a container for water, this forces arbitrarily high beverage prices on the average consumer. I'm going to bet that the in-terminal news stands are high-fiving each other right now, while already thinking about how much more expensive they can make their ridiculously priced 16 oz bottles of H2O. Once again, the change isn't going to kill anyone, but it sure does suck.
"Charge for the soda, fine. But don't be greedy; keep the water free. Just because you can charge for something doesn't mean you should." [Glenn S.]
Until next week...
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